Terms and Conditions

Nutritional therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine. It is relevant both for individuals looking to enhance their health and wellbeing and for those with chronic conditions wishing to work with or 'consult' a nutritional therapist in collaboration with other suitably qualified healthcare professionals. 

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.

The Registered Nutritional Therapy Practitioner (RNTP)

The RNTP requests that the Client is aware of the following:

  • The RNTP will personalise advice to support medically diagnosed conditions and/or health concerns agreed and identified by the two parties.

  • The RNTP is not permitted to diagnose or claim to treat medical conditions.

  • Nutritional therapy is not a substitute for professional medical advice and treatment.

  • The RNTP may receive a commission on supplements or functional testing recommended as part of a nutritional therapy programme.

  • Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.

  • The RNTP will make it clear if any services outside of the scope of nutritional therapy practice are provided.

The Client

The Client understands and agrees to the following:

  • The degree of benefit obtained from nutritional therapy may vary between clients with similar health problems and following a similar programme.

  • I am responsible for contacting my GP or specialist about any health concerns I may have.

  • If I am receiving treatment from my GP or any other medical provider, I will advise them of any nutrition recommendations I will be following. 

  • I will also advise any other complementary therapists I may consult.

  • It is important to tell my RNTP practitioner about any medical diagnosis I have received and any prescription medication, herbal medicine, food supplements or over the counter medications I am taking, as it may affect the nutritional programme.

  • If I am unclear about any part of my plan, I should contact my practitioner for clarification. 

  • I will report any concerns about my programme to the RNTP at my next consultation. 

  • My nutritional programme will have a time frame and I should not continue with recommendations outside of this unless agreed by the RNTP. This is to avoid any adverse reactions.

  • I am aware that the recommendations are personal to me and may not be appropriate for others.

  • Recording consultations using any form of electronic media is  not allowed without the written permission of both myself and my RNTP.

  • It is my responsibility to ensure I have a working internet connection for online appointments.

Confidentiality and Data Protection

The RNTP will keep your personal information confidential and secure following  the UK GDPR guidelines for the practice. The RNTP will not share your information with third parties without your consent. However, if the RNTP believed there is a risk of significant harm to yourself or another person, the RNTP may pass the information on to an appropriate authority using the legal basis of vital interest. A separate Privacy Policy is available for your review.

Payment Terms and Cancellation Policy

Fees are agreed in advance and are paid in advance, either in full or by monthly instalments. Payments can be made by bank transfer or dedit/credit card.

Appointments cancelled with less than 24 hours notice and “no shows” will be charged in full.

In the case of advance payments for services, you have the right to cancel  this Agreement within 14 days of the purchase without penalty (Cooling-off Period). If you wish to terminate the agreement within the 14 days Cooling-off period, you must do so in writing to jane@janehickeynutrition.com. The RNTP will refund any monies paid prior to cancelling this Agreement. If the services have commented during the 14 day Cooling-off Period, the RNTP will refund any monies due to you for services not yet provided. The refund payment will be made within 14 days of cancellation.

A signed copy of the Terms and Conditions must be retained by both the Client and the RNTP.